Terms of Payment

We accept Cash, Certified Checks, Money Orders Debit, Visa and MasterCard. For deliveries, payment must be received in full prior to the scheduled delivery.

Certified / Company checks to be made out to: Price Group

Payments via Debit, Visa or Mastercard will be accessed a 2% (two percent) non-cash transaction fee. This fee will be based on the total invoice, including all delivery charges and taxes. This fee is assessed to recoup the transaction costs of the financial institution.

Notice & Correspondence

Our Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address or contact numbers you have provided through our Site. You are solely responsible for ensuring that the domain name drycleanersupplies.ca is added to your spam or junk email exceptions and agree to hold our Store harmless for any issues that arise from correspondence that you do not receive due to the filtering, by you or your ISP (Internet Service Provider), of any emails we send you.

If you need to notify drycleanersupply.ca for any reason it must be submitted in writing via email, fax or post. Any other communication, especially by phone, shall be considered invalid as a means of communicating with our Store on important matters, including, but not limited to, amending or canceling orders, requests to return products, etc. Carleton Cleaners Ltd. and drycleanersupplies.ca shall not be held accountable for resolving any issues addressed by means other than those expressly permitted in this Agreement.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Carleton Cleanes Ltd. and drycleanersupplies.ca reserves the right, at any time after receipt of your order, to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

In such event that we are not able to supply the full amount of items ordered, and you elect to have our Store ship without the full quantity of ordered merchandise, you will be refunded the amount you paid for those items that will not be included in the order. If you choose not to receive your order less any items we are not able to supply, our Store reserves the right to cancel your entire order and refund you for the full order total paid.

Orders with insufficient or inaccurate information, or that in any other way do not comply or adhere to our policies or order processing guidelines, may be placed on hold without prior notification. We will attempt to contact you by the means provided on your account through our Site and will consider leaving a message, either by phone or email, sufficient notification about your order status. If we receive no response from you within 7 days, addressing the problem with your order indicated in our correspondence, then your order will be canceled and refunded without further notification.

Order Cancellations & Changes

For the benefit of our customers, our store attempts to process orders as rapidly as possible. As such, orders may be sent to our warehouse for fulfillment very soon after they are placed. Due to the difficultly of locating orders once they have begun the fulfillment process, we will not be able to make any order changes or cancellations once they have reached this stage of processing.

Please review orders very carefully prior to submitting them and if a cancellation is necessary, please contact us as soon as possible to increase the likelihood that we are able to stop your order before it goes to the warehouse for fulfillment. For orders placed outside our business hours (9a - 5p EST, M - F), your request for cancellation must be received by email at the following address orders@drycleanersupplies.ca. Requests for cancellation on orders placed outside our business hours must be received by the beginning of the following business day, before 8 am.

Order changes that require different item types, item additions or changes of shipping method are not possible since we do not retain our customers' payment information (e.g., credit card numbers) and these types of changes may require adjustment to the order total. For any such changes, your order must be canceled and the transaction will be refunded. You may then place a new order with the correct items and/or shipping method.

Out of Stock Products

When a product you have ordered is out of stock, our Store may provide you with the option to ship your order without any such product. Under these circumstances, provided you agree to have your order shipped without any out of stock items, you will be refunded as per the Order Acceptance Policy in this Agreement. All other orders where stock is unavailable will be canceled and refunded in full, and you will be notified by either email, phone or fax for such cancelation.

If a particular item is out of stock, you may submit a request to be on the product waiting list via email to orders@drycleanersupplies.ca. We will notify you by email when any such products, for which you have submitted a request to be on the waiting list, become available for purchase and shipment. Requests to be on a product waiting list do not constitute any guarantee or agreement that such items will be withheld for your personal purchase. The waiting list only serves as a notification once products arrive in our warehouse, and these products will be sold on a first-come-first-serve basis.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, our Store shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Carleton Cleaners Ltd. and drycleanersupplies.ca shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged. If your credit card or bank account has already been charged for the purchase and your order is canceled, our Store shall immediately void the transaction or refund to your credit card or bank account the amount of the order total.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, our Site disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Carleton Cleaners Ltd. and drycleanersupplies.ca does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Our Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.